The Financial Conduct Authority (FCA) confirms measures to aid customers in temporary financial difficulty due to coronavirus (Covid-19)
Following guidance from the Financial Conduct Authority (FCA) we are taking steps with a series of measures aimed at assisting our customers who may be suffering financial difficulties as a result of the Coronavirus (Covid-19) pandemic.
These measures include:
• Reassessing your risk requirements. This may have changed because of coronavirus and there may be scope to offer our customers materially lower premiums.
• Considering whether there are other products we can offer which would better meet your needs and revise the cover accordingly. For example, a motor insurance customer might no longer require business use or require a lower annual mileage
• We will remove any adjustment or cancellation fee’s for any Covid-19 related changes
• Considering a degree of payment flexibility. If you are still finding things tough, please speak to us about how we may help you with a flexible premium plan.
Please remember the size and availability of any decrease in premium will depend on many factors and will vary from policy to policy.
Speak to your account handler or call us on 01473 343434 if you would like to talk through any changes in your circumstances.