The office will remain closed to visitors for the time being, all our staff are working from home and can be contacted in the usual way.

Our COVID-19 office update

Tue 23rd Feb 21

Tuesday 5th January 2021

Following the announcement from the Government of the national lockdown, our office remains closed to visitors for the time being. All our staff are working from home and can continue to be contacted in the usual way.

For quotations, renewals, changes to your policy and claims - please call us on the usual numbers during our opening hours, all our staff can make and receive phone calls.

Alternatively, if you are looking for a quotation for the following insurances, you can complete our on line quote forms.

Beach hut
Bed & breakfast

Holiday home

Shepherds hut

Window cleaners

Making payments - card or bank transfer is still the best way to pay. As our Crane Hall office will now be closed we would prefer not to receive cheques.

Your documents - We will still have a limited postal service, with post only leaving our office once a week, therefore email is our preferred contact method. If you are expecting documents from us or your insurance is due for renewal, please check your spam folder if nothing has been received.

Other ways to contact the team

Email - you can email us using your usual contact's email address, or any of the following:

Personal insurance -
Beach hut insurance
SME businesses and the self employed
Corporate clients
General enquiries

Please note, if you choose to email us, your email will only be read during our normal office hours.

Live Chat
- You can chat with us via our website during office hours, we can't make policy changes or give quotes via live chat, but we can answer simple questions or arrange for a colleague to call you.

We are proud of the service our staff have maintained throughout these difficult times and this will continue throughout this lockdown. As always our priority is keeping our staff and customers safe and we thank you for your support and co-operation.

We are sorry for any inconvenience that this may cause but hope that you will be understanding of the circumstances.

If you have any concerns about the impact of the Coronavirus on your insurance please contact us by phone or email for information.

Our phone lines are open from:

Monday - Friday from 9.00am to 5.00pm
Saturday from 9.00am to 12.30pm (Personal Insurance only)
Closed Sundays and Bank Holidays