At Ryan’s we’re delighted to share that we’ve made it into the final few companies competing for not just one, but two, coveted wins in the UK Broker Awards. Shortlisted for both the Customer Service Award and the Training Award, we’re proud of the work our teams do, both internally and for our customers, to ensure we all have the skills and experience to do our best.
It’s no secret that, at Ryan’s, we prioritise service and the Feefo feedback we receive from our customers speaks for itself. That service is founded on sound knowledge and clear development plans, giving our people the confidence to ensure the most suitable covers for our customers, wrapped with superlative service – at inception, renewal, for claims and for the duration of the policy.
The two awards that we’ve been shortlisted for dovetail together to highlight the continuing commitment of our people to making a difference, with employee engagement and development at the core.
Nicci Dedman-Munro, HR and Facilities Manager, said: “We know that it’s our people who help our business thrive. So, we invest in their development, giving them the knowledge to shape their roles, based on their strengths and interests.”
Advocates of making insurance a career choice, not just a job, our people strategy includes recruitment from experienced and non-insurance backgrounds.
“From our apprentices through to our most experienced recruits, every employee is enrolled onto our training and competence scheme, delivering planned career development from induction, with regular ‘check-ins’ and annual reviews ensuring continuous progression. We’re also pioneering shared learning throughout the industry through our involvement with UNA Alliance.”
Speaking about the Customer Service Award, Robin Belsom, Managing Director, said: "Ryan's is a business that's built on customer service. And that's a fact that's backed up by our customers themselves, who have helped us this year, for the fourth year running, to acheive a Feefo Gold Trusted Service Award and a score of 4.9 out of 5 for service.
Being shortlisted as a finalist in the UK Broker Awards is wonderful recognition for our teams. We’re up against some great competition, and we’re very much looking forward to finding out who picks up the award at the event in September.”
The UK Broker Awards– organised by Insurance Age – is the leading platform for national recognition within the insurance broker market. The Awards event will take place on 13 September 2019 at The Brewery in London.
Managing Director Robin Belsom (centre) with the Ryan's staff and our
Feefo gold standard award